Real humans. Real logistics experience. Every support agent has warehouse operations background — because we believe support teams should understand your world.
Browse our knowledge base, watch tutorials, or jump straight to the docs.
Complete API reference, setup guides, and architecture docs. Searchable and versioned.
DOCSStep-by-step walkthroughs for every feature. From onboarding to advanced AI configuration.
TUTORIALSConnecting OMNIS to your WMS, TMS, ERP, and ecommerce platforms.
INTEGRATIONSSOC 2 documentation, data handling policies, and compliance certifications.
SECURITYCommon issues and their solutions. Hardware setup, scanner configuration, and network requirements.
HELPWhat's new in every OMNIS update. Feature releases, improvements, and resolved issues.
UPDATESEvery plan includes support. Higher plans unlock faster response times and dedicated resources.
Email support with under 4-hour response during business hours. Full access to docs, knowledge base, and community forum.
Email + in-app chat with under 1-hour response. Priority queue, phone callbacks, and a dedicated success manager.
24/7 phone + chat with 15-minute response SLA. Dedicated team, custom integrations, and quarterly business reviews.
Pick the channel that works best for you. We're responsive on all of them.
support@omnisplatform.ai — for detailed questions, feature requests, and account issues.
ASYNCClick the chat widget inside OMNIS for real-time help from our operations support team.
REAL-TIMEPro and Enterprise customers get direct phone access. Schedule callbacks for complex issues.
VOICEAsk OMNIS AI for help with features, configuration, and troubleshooting directly in the platform.
AISchedule a 30-minute session with a solutions engineer for architecture and integration questions.
CONSULTINGJoin other OMNIS operators to share workflows, ask questions, and learn best practices.
COMMUNITYSupport that understands logistics. Because we've worked the docks ourselves.